You can use the Urban Direct Packaging Lab for expert packaging and material testing. Testing your packaging before shipping helps ensure that it will meet your customer’s needs and expectations.
Our boxes are 100% recyclable.
To update your username or password you need to visit the log in page and click “Forgot Password.”
Please email customer service at customerservice@urbandirect.com.
Check your customer history page by logging in here.
Pay with ACH/EFT - Pay your invoices directly from your bank to Urban Direct’s bank. To start paying your bill by ACH/EFT, please contact customerservice@urbandirect.com or click log in to your account and click here.
You can track the exact location of your package by entering the tracking number on the label here.
Please email customer service at customerservice@urbandirect.com.
An online account allows you to place deliveries, access an online address book, run reports on past shipments, set user preferences for shipping, order supplies and set up flexible payment options.
Urban Direct is focused exclusively in New York City.
Order by logging in to your account here or giving us a call at (646) 773-6685.
Supplies are typically delivered within 2 business days.
Schedule on our website here. If you do not have an account, you can create one here or give us a call at (212) 239-7447.
Log in to your account here. Fill in the shipping label information. Enter a weight (whole numbers only). Print your label. Secure the Urban Direct shipping label to the package in a clear sleeve or with clear packing tape.
Call Us
(212) 239-7447
